Frequently Asked Questions
Everything you need to know about your Hull FC gear and orders.
How long does delivery take for official Hull FC merchandise?
Standard UK delivery typically takes 3-5 working days. During peak periods, such as new kit launches or the Magic Weekend, please allow up to 7-10 working days for your order to arrive.
Can I return a personalized shirt?
Unfortunately, we cannot accept returns or exchanges on shirts that have been personalized with custom names and numbers unless the garment is found to be faulty.
Do you offer international shipping for fans abroad?
Yes, we ship Hull FC merchandise worldwide. Shipping costs and delivery times vary by destination and will be calculated at the checkout stage.
What should I do if my item is the wrong size?
You can return unworn items with original tags within 28 days of purchase for an exchange or a full refund. Please refer to our size guide before purchasing to ensure the best fit.
Can I use my membership discount online?
Yes, active Hull FC members can apply their exclusive discount by entering their unique membership number in the discount code field during checkout.
Are the training ranges the same as what the players wear?
Yes, all items in our official training and travel ranges are identical in quality and design to the technical apparel worn by the first-team squad.